These terms apply to every reading, session, block and program provided by Natalia Sidorenko EI ("I", "me") through this website to you ("you", "the client"). By booking and paying for a service, you accept them. Please read section 2 and section 4 carefully — they set out what each service is and is not, and what your cancellation rights are.


1. WHO PROVIDES THE SERVICE

Provider: Natalia Sidorenko, entrepreneur individuel
Represented by: Natalia Sidorenko
Address: 19 avenue François de Monléon, 06190 Roquebrune-Cap-Martin, France
SIREN / SIRET: SIREN 998 934 715 · SIRET 998 934 715 00017
Registered in: France
VAT no.: Not VAT registered — TVA non applicable, art. 293 B du CGI
Email: imperiumlingua@gmail.com
WhatsApp: +7 909 664 00 90 — messages only


2. WHAT EACH SERVICE IS — AND WHAT IT IS NOT

Intuitive guidance sessions (readings)

Readings use tarot cards as a symbolic and projective tool, to help you look at a situation from angles a direct conversation does not always reach.

A reading is not a prediction of the future. Nothing about what will happen — to you or to anyone else — is foretold, guaranteed, or promised. A reading describes patterns and dynamics as they currently appear; what you do with that information, and what actually happens next, is not something any reading can determine.

Coaching and transformation work

Coaching is a structured process of identifying the patterns behind repeating outcomes and changing the position decisions are made from.

Neither service is psychotherapy, psychiatric treatment, medical care, medical diagnosis, legal advice, or financial advice, and neither replaces any of them. If you are receiving psychiatric or psychological treatment, you are strongly encouraged to tell your treating professional that you are using this service. If at any point it becomes clear that your situation requires clinical care, I will say so and will help you find appropriate support, and the work may be ended under section 10.

If you are in crisis or at risk of harming yourself, this service is not the right help. Contact your local emergency number or a crisis line immediately.


3. BOOKING, ELIGIBILITY AND PAYMENT

— You must be at least 18 years old to use these services.
— A booking is confirmed once payment, or the agreed first instalment, has been received and a confirmation email has been sent.
— Prices are shown in US dollars. The provider is established in France; payment is processed by the payment provider shown at checkout.
— No VAT is charged. The provider operates under the French small-business VAT exemption — TVA non applicable, art. 293 B du CGI.
— Payment is made by card or PayPal through the payment provider shown at checkout. Card details are never seen or stored by me.
— Multi-session coaching programs may be paid monthly by prior agreement. Missing an instalment by more than 14 days may suspend the remaining sessions until it is settled.
— An invoice is issued for every payment.


4. YOUR RIGHT TO CANCEL (RIGHT OF WITHDRAWAL)

As a consumer, you have a statutory right to withdraw from a distance contract within 14 days of concluding it, without giving any reason.

How to withdraw
Send a clear statement to imperiumlingua@gmail.com before the 14 days expire. An email saying you wish to withdraw is enough. A refund of everything you have paid, subject to the two points below, will be made within 14 days using the same payment method you used.

If the work starts inside the 14 days
If you ask for a reading or session to take place before the 14-day period ends, you are asking me to begin performing the service early. In that case:

— If you then withdraw, you pay a proportionate amount for what was actually provided before you withdrew, and the rest is refunded.
— If the service has been fully performed within the 14 days — this applies to almost every reading, which is typically delivered within hours or days of booking — and you gave your prior express consent to it starting early together with your acknowledgement that you would lose the right of withdrawal once it was complete, the right of withdrawal is lost.

That consent and acknowledgement are requested in writing at the time of booking. If they were not given, the full right of withdrawal remains.

Full details on refunds are in the Refund Policy, which forms part of these terms.


5. RESCHEDULING AND MISSED SESSIONS

— A coaching session can be rescheduled free of charge with at least 24 hours notice.
— Cancelling with less notice, or not attending, means the session is treated as delivered and is not refunded or replaced.
— If you are more than 15 minutes late, the session still ends at its scheduled time.
— If I have to reschedule, you will be offered the earliest alternative slot, or a full refund of that session if none works for you.
— Sessions in a coaching block or program should be used within the program period plus 4 weeks. Unused sessions after that lapse, unless we have agreed a pause in writing.
— Video and audio readings are delivered within the time stated on each offer (24 to 72 hours). If a delay is expected, you will be told before the deadline passes.


6. WHAT I COMMIT TO

— To be present, prepared and honest in every reading and every session.
— To tell you plainly if I think a service is not right for you, including before you pay.
— To keep everything you share confidential, within the limits set out in section 8.
— To keep the agreed schedule and to give notice as early as possible if something has to change.


7. WHAT YOU ARE RESPONSIBLE FOR

— Every decision you make and every action you take remains yours. Neither a reading nor coaching transfers responsibility for your life to me.
— Telling me about any medical or psychiatric condition, or any treatment or medication, that is relevant to a coaching program.
— Doing the agreed work between coaching sessions — results depend on it.
— Having a stable internet connection and a private place to talk from, or a working phone number for audio and video deliveries.


8. CONFIDENTIALITY

Everything you share stays confidential. Sessions are not recorded unless you ask for a recording. Your name and your story are never used in marketing without your separate written permission.

Confidentiality is set aside only where the law requires it: where there is a serious and immediate risk to your life or to someone else's, where a child or vulnerable person is at risk, or where disclosure is ordered by a court or a competent authority. Wherever it is safe to do so, I will tell you before making any disclosure.

How your data is handled is set out in the Privacy Policy.


9. NO GUARANTEE OF RESULTS

Every service is delivered with professional care and honest effort. Outcomes depend on your situation, your choices, and factors outside anyone's control, so no particular result is promised or guaranteed — not in relationships, health, income, or any other area, and not what will or will not happen in the future. Any examples or testimonials on the website describe individual experiences and are not a prediction of yours.


10. ENDING THE WORK

— You may stop a coaching program at any time. Sessions already delivered are not refunded; treatment of sessions paid for but not yet delivered is set out in the Refund Policy.
— I may end a coaching program if it becomes clear that your situation needs clinical care rather than coaching, if the working relationship is not productive, or in the case of abusive or threatening behavior. Where I end the work, sessions paid for and not delivered are refunded in full.


11. INTELLECTUAL PROPERTY

Any recordings, written summaries, materials, exercises or frameworks shared with you remain my intellectual property. They are provided for your personal use. Please do not copy, publish, resell or distribute them, or use them to deliver services to others, without written permission.


12. LIABILITY

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited — and your statutory rights as a consumer are unaffected.

Subject to that, liability arising from the services is limited to the total amount you have paid for the service in question, and does not extend to indirect or consequential loss, loss of profit, or loss of opportunity — including any decision you make based on a reading or a coaching session.


13. TECHNICAL INTERRUPTIONS

If a live session is cut short by a technical failure on my side, it is resumed or rescheduled at no cost. If a video or audio delivery is lost or corrupted on my side, it is re-sent at no cost. If the failure is on your side and a live session cannot continue, it is treated under section 5.


14. COMPLAINTS AND DISPUTES

If something goes wrong, please write to imperiumlingua@gmail.com first — most things are resolved directly, and you will get a substantive reply within 14 days.

If we cannot resolve it, and you are a consumer, you may refer the matter free of charge to the French consumer mediator I subscribe to, in accordance with articles L.612-1 and following of the French Consumer Code:

Mediator: CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
Address: 49 rue de Ponthieu, 75008 Paris, France
Email: declarer-un-litige@cm2c.net
Website: www.cm2c.net

Mediation may only be used after you have first attempted to resolve the dispute with me directly in writing. You may also bring proceedings in the courts of your country of residence.


15. GOVERNING LAW

These terms are governed by French law. As a consumer, you keep the protection of the mandatory provisions of the law of the country where you habitually reside — nothing here takes that away.


16. CHANGES TO THESE TERMS

These terms may be updated. The version that applies to you is the one in force on the day you book. Existing clients are told directly about any change that affects work already agreed.

1. No voluntary satisfaction guarantee is offered. What is offered is exactly what consumer law provides: a 14-day right to withdraw from the contract, with a proportionate deduction if a reading or session has already been delivered, and a full refund whenever a reading or session cannot be delivered by me.

For coaching, the first Private Strategic Session exists precisely so that neither of us has to rely on a refund to find out whether this is the right fit.


2. STATUTORY RIGHT OF WITHDRAWAL — 14 DAYS

As a consumer you may withdraw from a distance contract within 14 calendar days of the day it was concluded, without giving any reason.

How to withdraw
Email imperiumlingua@gmail.com with a clear statement that you are withdrawing, before the 14 days expire. No form and no explanation are required. You will receive written confirmation.

This matters more for readings than for anything else on this site. Most readings are delivered within 24 to 72 hours — well inside the 14-day window. If you asked for early delivery and gave your written consent to it, and the reading has been fully delivered, the right of withdrawal is lost for that reading once it lands in your inbox or messages. This consent is requested at the time of booking, on every reading.

What is refunded

— You withdraw within 14 days and nothing has been delivered yet: everything paid, in full.
— You withdraw within 14 days, having asked for early delivery, and it was partly delivered (e.g. a multi-session program already under way): everything paid, minus a proportionate amount for what was actually delivered.
— A reading or single session was requested, delivered and fully completed inside the 14 days, with your prior express consent to early performance and your acknowledgement that the right would be lost: no refund — the right of withdrawal has been lost.

That consent and acknowledgement are requested in writing at the time of booking. If they were not given, your full right of withdrawal remains.

Refunds are made within 14 days of receiving your withdrawal, using the same payment method you paid with. No fee is charged for making a refund.


3. AFTER THE 14 DAYS

Once the withdrawal period has passed, readings, sessions and programs are non-refundable once delivered — a reading has been produced specifically for you, and a session's time has been reserved for you and cannot be resold at short notice. The exceptions are in sections 4 and 5.

If you decide to stop a coaching program partway through, you may use the sessions you have already paid for within the program period plus 4 weeks, or transfer them to another person by written agreement.


4. WHEN A FULL REFUND IS ALWAYS GIVEN

— A reading or session cannot be delivered by me, and no alternative time or an extended deadline works for you.
— I end a coaching relationship, for any reason — every session paid for and not delivered is refunded in full.
— A payment was taken in error, or taken twice.
— A technical failure on my side (a lost or corrupted video or audio file, a session that cannot be completed) makes delivery impossible and it cannot be re-sent or rescheduled.

These refunds are issued without you having to ask, as soon as the situation is identified.


5. SERIOUS PERSONAL CIRCUMSTANCES

If serious illness, bereavement or a comparable emergency makes it impossible for you to continue a coaching program, write to me. Cases like this are handled individually and in good faith — usually by pausing the program and holding your remaining sessions open, rather than by refunding. This is a discretionary accommodation, not a right.


6. MISSED AND LATE-CANCELLED SESSIONS

— A live coaching session or live reading rescheduled with at least 24 hours notice — free, no charge.
— Cancelled with less notice, or not attended — the session counts as delivered and is not refunded or replaced.
— Repeated late cancellations may end a coaching relationship under section 10 of the Terms.


7. INSTALMENT PLANS

Paying monthly for a coaching program does not change the total commitment or create a right to stop paying partway through a month already begun. If you withdraw within the statutory period, unpaid future instalments are cancelled and the proportionate rule in section 2 applies to what has been paid.


8. CHARGEBACKS

If you believe a payment is wrong, please write to me first. Almost everything is resolved within a few days, and it is faster than a bank dispute. Raising a chargeback without contacting me first does not create any additional right, and I will respond to the payment provider with the booking records and this policy.


9. IF WE CANNOT AGREE

As a consumer you may refer an unresolved dispute, free of charge, to CM2C, the French consumer mediator I subscribe to (articles L.612-1 and following of the French Consumer Code), after first raising it with me in writing. The mediator's details are in the Legal Notice and in the Terms of Service.


10. HOW TO REQUEST A REFUND

1. Email imperiumlingua@gmail.com from the address you booked with.
2. Say which reading, session or program it concerns and the date of purchase.
3. You will get a reply within 5 working days confirming what applies and what happens next.
4. Approved refunds are sent within 14 days to the original payment method. Your bank may take a further few days to show it.

This policy explains what personal data is collected when you use this website or work with me, why it is collected, what is done with it, and what rights you have. It is written to meet the requirements of the EU General Data Protection Regulation (GDPR), and section 10 covers your rights specifically if you live in the United States.


1. WHO IS RESPONSIBLE FOR YOUR DATA

The data controller is:

Name: Natalia Sidorenko, entrepreneur individuel
Represented by: Natalia Sidorenko
Address: 19 avenue François de Monléon, 06190 Roquebrune-Cap-Martin, France
SIREN: 998 934 715
Email: imperiumlingua@gmail.com

For any question about your data, or to exercise any of the rights described in section 9, write to the email above. A data protection officer has not been appointed, as the scale of processing does not require one.


2. WHAT DATA IS COLLECTED

a) When you fill in the booking or enquiry form
— Your name
— Your email address and, for readings, your phone number or messenger handle (WhatsApp, Telegram, Instagram)
— Which reading, session or program you are interested in
— The content of the message and, for personalized readings, the questions you submit

b) Names and birth dates of other people
Some personalized readings ask for the first name and date of birth of a person other than you, when the question concerns them. This is a third party's personal data, provided by you rather than by them.

It is used only to prepare the reading you requested, is not stored longer than necessary to deliver it, and is never used for any other purpose. If you are asked for this information and would rather not provide it, most readings can still be delivered — say so when you book.

c) When you become a client
— Billing details necessary to issue an invoice (name, address, and where applicable a tax or VAT number)
— Payment confirmations — your full card number is never seen or stored by me; card data is handled entirely by the payment provider
— Appointment dates and times, for live sessions and readings
— Working notes made during or after coaching sessions

d) Sensitive data
What you share in a reading or a coaching session may reveal information about your health, your mental and emotional state, your relationships, your beliefs, or your sexual life. Under Article 9 GDPR this is a special category of personal data and is given a higher level of protection.

This data is processed only on the basis of your explicit consent, which you give before the work begins and can withdraw at any time. Notes are kept minimal, are stored in a password-protected file on an encrypted device, and are never shared with anyone.

e) Technical data
The hosting provider records standard server log data when the site is accessed: IP address, date and time of the request, the page requested, browser type and operating system, and the referring page. This is used only to keep the site running and secure, and is not used to identify you.


3. WHY THE DATA IS USED, AND ON WHAT LEGAL BASIS

Replying to your enquiry — name, email, message — steps taken at your request before entering a contract, Art. 6(1)(b)

Preparing and delivering a reading — your questions, name, date of birth, and any third-party details you provide — performance of a contract, Art. 6(1)(b)

Delivering coaching sessions and programs — contact details, appointment data — performance of a contract, Art. 6(1)(b)

Session content and working notes — special category data — your explicit consent, Art. 9(2)(a)

Invoicing, accounting, tax records — billing data, payment records — legal obligation, Art. 6(1)(c)

Newsletter or follow-up messages, if you subscribe — name, email or messenger handle — your consent, Art. 6(1)(a)

Keeping the website secure and available — server logs — legitimate interest, Art. 6(1)(f)

Defending or establishing legal claims — contract and correspondence records — legitimate interest, Art. 6(1)(f)

Providing your data is voluntary, but without contact details it is not possible to reply to you or to deliver a reading or a session.


4. COOKIES

This website uses only the cookies that are strictly necessary for it to function. No advertising cookies, no tracking pixels, and no cross-site profiling are used, so no consent banner is required.


5. HOW LONG DATA IS KEPT

Enquiries that do not become bookings — 12 months, then deleted
Reading requests, including third-party names and dates of birth — deleted once the reading is delivered, unless needed briefly to handle a follow-up question or dispute
Client contact and appointment records — for the duration of the work, then 3 years
Coaching session notes — 3 years after the work ends, or immediately on request
Invoices and accounting records — as required by French tax law, 10 years
Newsletter subscription — until you unsubscribe
Server logs — 30 days


6. WHO ELSE PROCESSES YOUR DATA

Your data is never sold and never shared for marketing. It is shared only with the service providers needed to run the practice, each of which acts as a processor under a data processing agreement:

Tilda Publishing — website hosting, forms and cart — UAE, see the Legal Notice for details
WhatsApp, Telegram, Botim, Instagram — sending questions and receiving readings, at your choice
[ Email provider — Zoho Mail or Google Workspace ] — correspondence — EU / USA, Standard Contractual Clauses
Zoom — holding live sessions — EU data centre where available
Stripe, PayPal — processing payments — EU / USA, Standard Contractual Clauses
[ Your accountant, if you use one ] — bookkeeping and tax filing — France

Where a provider is located outside the European Economic Area, the transfer is covered by the European Commission's Standard Contractual Clauses or an adequacy decision.

Data may also be disclosed where I am legally obliged to do so — for example to a tax authority or a court.


7. CONFIDENTIALITY OF READINGS AND SESSIONS

Everything discussed in a reading or a coaching session stays between us. Sessions are not recorded unless you specifically ask for a recording. Notes are never shared with family members, employers, or anyone else, and are not used in marketing.

The only exceptions are those imposed by law: where there is a serious and immediate risk to your life or to someone else's, or where disclosure is required by a court or a competent authority. If that situation ever arises, I will tell you what I have to do before I do it, wherever it is safe to do so.


8. SECURITY

The site is served over an encrypted connection (HTTPS). Devices and accounts used for client work are protected by strong passwords and two-factor authentication. Access to client records is limited to me. No system is perfectly secure, but the measures in place are appropriate to the sensitivity of the data.


9. YOUR RIGHTS

Under the GDPR you have the right to:

— Access — obtain confirmation of whether your data is processed, and a copy of it (Art. 15)
— Rectification — have inaccurate data corrected (Art. 16)
— Erasure — have your data deleted where there is no overriding legal reason to keep it (Art. 17)
— Restriction — have processing limited in certain circumstances (Art. 18)
— Portability — receive your data in a machine-readable format (Art. 20)
— Objection — object to processing based on legitimate interests (Art. 21)
— Withdraw consent — at any time, without affecting the lawfulness of processing before withdrawal (Art. 7(3))

To exercise any of these, write to imperiumlingua@gmail.com. You will receive a response within one month. There is no charge, unless a request is manifestly unfounded or excessive.

You also have the right to lodge a complaint with a supervisory authority — either in the country where you live, or with the authority responsible for me: Commission Nationale de l'Informatique et des Libertés (CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France — www.cnil.fr.


10. IF YOU LIVE IN THE UNITED STATES

I am established in France, so the GDPR described above applies to your data regardless of where you live — in most respects it gives you stronger rights than US state privacy laws do. In addition:

— Your personal information is never sold or shared for cross-context behavioural advertising, in the sense those terms are used in the California Consumer Privacy Act. There is no advertising, no data broker, and no tracking pixel on this site.
— No sensitive personal information — including anything shared in a reading or a coaching session — is used for any purpose other than delivering the service you asked for.
— You may request access to, correction of, or deletion of your data at the email address in section 1. You will not be treated differently for making such a request.
— State privacy laws such as the CCPA/CPRA and their equivalents in Virginia, Colorado, Connecticut and Texas apply only to businesses above revenue and volume thresholds that this practice does not meet. The commitments above are made voluntarily.


11. AUTOMATED DECISION-MAKING

No automated decision-making or profiling within the meaning of Article 22 GDPR takes place. Every reading and every decision about whether and how to work with you is made by a person.


12. CHILDREN

Services are intended for adults. This website is not directed at children, and data from people under 18 is not knowingly collected. If you believe a minor has provided data, write to the address above and it will be deleted.


13. CHANGES TO THIS POLICY

This policy may be updated if the services or the providers used change. The current version is always the one published here, with the date of the last update shown at the top. If a change materially affects how your data is handled, existing clients will be told directly.

Legal name: Natalia Sidorenko
Legal form: Entrepreneur individuel (micro-entreprise)
Represented by: Natalia Sidorenko, Director of publication
Trading as: Fix Your Life by Natalia


REGISTERED ADDRESS

Address: 19 avenue François de Monléon
Postcode, city: 06190 Roquebrune-Cap-Martin
Country: France


CONTACT

Email: imperiumlingua@gmail.com
Data protection requests: imperiumlingua@gmail.com
WhatsApp: +7 909 664 00 90 — messages only, please do not call
Response time: Within 24 hours on working days


REGISTRATION

SIREN: 998 934 715
SIRET: 998 934 715 00017
APE / NAF code: 9609Z — Autres services personnels n.c.a.
RCS / RM: Registre National des Entreprises (RNE), immatriculée le 22/12/2025
VAT number: Not VAT registered — TVA non applicable, art. 293 B du CGI
Regulated profession: Neither coaching nor tarot reading is a regulated profession in France. I am not a psychologist or psychotherapist within the meaning of French law, and hold no licence to practise as one in any jurisdiction.


CONSUMER MEDIATION

In accordance with articles L.612-1 and following of the French Consumer Code, clients who are consumers may refer an unresolved dispute, free of charge, to the consumer mediator listed below — after first having attempted to resolve it directly by written complaint.

Mediator: CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
Postal address: 49 rue de Ponthieu, 75008 Paris, France
Email: declarer-un-litige@cm2c.net
Website: www.cm2c.net


DATA PROTECTION AUTHORITY

Commission Nationale de l'Informatique et des Libertés (CNIL)
3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France
www.cnil.fr


HOSTING

Host: Tilda Platform Cloud Services Co. LLC
Licence: 1110180
Address: P.O. Box 452972, Dubai, United Arab Emirates
Contact: team@tilda.cc — tilda.cc


WEBSITE

Domain: fixyourlife.it.com
Site language: English
Working languages: English, French, Russian


LIABILITY FOR CONTENT AND LINKS

The content of this website is prepared with care, but no guarantee is given as to its accuracy, completeness or currency. Nothing on this website constitutes medical, psychological, legal or financial advice, and it does not replace professional care.

Where this website links to external sites, their content is the responsibility of their operators. Those sites were checked for unlawful content at the time the links were added; no ongoing monitoring is carried out without concrete evidence of an infringement. If you find such content, please report it and the link will be removed.


COPYRIGHT

All text, images and materials on this website are protected by copyright. Reproduction, distribution or adaptation outside the limits of copyright law requires written permission. Downloads and copies are permitted for private, non-commercial use.